puma33 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own data.
Our Privacy Commitments
All personal and financial data transmitted through puma33 is protected by 256-bit SSL encryption. Player data is stored on secured, access-controlled servers and is never exposed to unauthorised parties.
puma33 does not sell, rent, or commercially trade your personal data to third-party marketers or data brokers under any circumstances. Your information exists solely to provide and improve your gaming experience.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with applicable data protection standards.
We collect only the data necessary to operate the platform, verify player identities, process payments, and comply with anti-money laundering obligations. No superfluous data collection takes place.
Payment transactions via Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, and USDT are processed through PCI-compliant payment infrastructure. puma33 does not store raw card or full bank account numbers.
You can opt out of promotional communications at any time via your account settings or by contacting support. During self-exclusion periods, all marketing communications are automatically suspended.
puma33 ("we", "us", "our", "the Platform") operates the online gaming platform accessible at puma33.asia. We understand that privacy is fundamental to the trust our players place in us, and we take our obligations as a data controller seriously.
This Privacy Policy ("Policy") describes how puma33 collects, processes, stores, uses, and discloses personal data provided by or collected from users ("you", "Player", "Member") in connection with your registration, use of the Platform, participation in games, placement of wagers, financial transactions, and any communications with our support team.
By accessing the puma33 Platform, registering an account, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please discontinue use of the Platform and contact us to request account closure.
For the purposes of this Privacy Policy, the following terms carry the definitions set out below:
| Term | Definition |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, government identification number, payment details, and device or network identifiers. |
| Processing | Any operation performed on personal data, including collection, recording, storage, use, disclosure, alteration, restriction, or deletion. |
| Data Controller | puma33, which determines the purposes and means of processing personal data collected through the Platform. |
| Data Subject | The natural person (i.e., the registered User or visitor) whose personal data is processed. |
| Third Party | Any entity other than puma33 and the Data Subject — including payment processors, KYC verification providers, analytics services, and regulatory bodies. |
| KYC | Know Your Customer — the identity and age verification process required under our licensing obligations and anti-money laundering (AML) compliance framework. |
| Cookie | A small text file placed on a User's device by the Platform to enable session management, analytics, and personalisation functions. |
puma33 collects personal data through multiple touchpoints during your interaction with the Platform. The categories of data collected, and the context in which they arise, are set out below.
When you create a puma33 account, we collect:
To comply with our international licensing obligations and AML requirements, we collect:
For each deposit and withdrawal, we record:
When you interact with our support team via live chat, email, or any other channel, we record the content and metadata of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
puma33 processes personal data only for the following defined purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your registered account, processing login requests, managing account settings and preferences. |
| Identity & Age Verification | Verifying that you are who you claim to be and confirming that you are 21 years of age or older, in accordance with our licensing requirements. |
| Payment Processing | Facilitating deposits and withdrawals via your chosen Malaysian payment method, processing refunds, and maintaining transaction records. |
| AML & Fraud Prevention | Detecting and preventing money laundering, fraud, bonus abuse, multi-accounting, and other prohibited activities as required by international licensing obligations. |
| Service Delivery | Providing access to casino games, sports betting, live dealer tables, and all other features available on the puma33 Platform. |
| Customer Support | Responding to enquiries, resolving disputes, and providing technical and account assistance via live chat and email. |
| Promotions & VIP Management | Administering bonus offers, loyalty rewards, VIP programme benefits, and personalised promotions where you have consented to receive marketing communications. |
| Responsible Gambling | Monitoring gaming behaviour to identify potential problem gambling indicators; administering self-exclusion, deposit limits, and cooling-off requests. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game selection, payment flows, and user experience — using pseudonymised or anonymised datasets where possible. |
| Legal Compliance | Meeting our obligations under international gaming licensing, AML regulations, and any lawful requests from competent regulatory or law enforcement authorities. |
puma33 relies on the following legal bases for processing personal data, consistent with internationally recognised data protection frameworks:
puma33 does not sell personal data. We may share personal data with the following categories of third parties strictly for the purposes described in Section 4:
We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include:
puma33 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of law where required to do so by applicable law, court order, or in connection with our international licensing compliance obligations. We will notify you of such disclosure to the extent permitted by law.
In the event of a merger, acquisition, or sale of all or part of puma33's business assets, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments as described in this Policy.
puma33 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The general retention framework is as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and profile data | Duration of account + 5 years after account closure |
| KYC / identity verification documents | Duration of account + 5 years (AML compliance requirement) |
| Financial transaction records | 7 years from transaction date (regulatory requirement) |
| Gameplay and betting history | 5 years from the date of each session |
| Support communications | 3 years from the date of the last communication |
| Self-exclusion records | Duration of exclusion + 5 years after expiry |
| Technical and device logs | 12 months from collection |
| Marketing preference records | Until consent is withdrawn or account is closed |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be linked to an identifiable individual.
puma33 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
puma33 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and — where you have consented — to deliver a personalised experience and enable analytics.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing, and fraud detection. Essential for the Platform to function. | No |
| Functional | Remembering your language preferences, game display settings, and previously visited sections. | Yes |
| Analytics | Aggregated, pseudonymised data on how users navigate the Platform — used to identify performance issues and improve UX. | Yes |
| Marketing | Tracking promotional campaign effectiveness and enabling personalised offers based on your activity patterns. | Yes |
You may manage your cookie preferences through the cookie consent interface presented upon first visiting the Platform, or through your browser's cookie settings. Note that disabling strictly necessary cookies will impair the Platform's core functionality.
Subject to applicable law and regulatory constraints, you hold the following rights over the personal data puma33 holds about you. To exercise any of these rights, contact us as described in Section 14. We will acknowledge your request within 5 business days and respond substantively within 30 days.
You may request a copy of the personal data puma33 holds about you, along with information about how it is being processed. We will provide this in a clear, structured format.
You have the right to request correction of any inaccurate or incomplete personal data we hold. Most account details can be updated directly from your account settings; KYC data corrections require document resubmission.
In certain circumstances, you may request deletion of your personal data. Note that we are legally required to retain financial records and KYC documents for a minimum period as described in Section 7, so full erasure may not always be possible.
You may request that we temporarily restrict processing of your personal data — for example, while the accuracy of data is being contested, or pending a decision on an erasure request.
You may request a copy of the personal data you provided to puma33 in a structured, machine-readable format (e.g., JSON or CSV), where technically feasible and where processing is based on consent or contract.
You may object to processing based on legitimate interests, including profiling for personalisation purposes. Objections to processing that is strictly necessary for contract performance or legal compliance cannot be accommodated.
Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
puma33 strictly prohibits access to the Platform by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.
All accounts are subject to mandatory KYC verification before withdrawals are processed, which includes confirmation of date of birth via government-issued identification. Any account where the registered User is found to be under 21 will be immediately suspended, all balances forfeited, and the matter reported to relevant authorities where required by law.
As an internationally licensed platform, puma33 may process personal data in jurisdictions outside of Malaysia. Transfers of personal data to countries or territories that do not provide a level of data protection equivalent to internationally recognised standards are conducted only where appropriate safeguards are in place, including:
By using the puma33 Platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside of Malaysia.
puma33 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered Users via email or by displaying a prominent notice on the Platform. The updated effective date will be reflected at the top of this page.
Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to remain informed of how we protect your data.
For any questions, concerns, or requests related to this Privacy Policy or the personal data puma33 holds about you — including data access, correction, deletion, or objection requests — please contact us through the following channels:
Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the in-platform chat widget. For privacy-related enquiries, identify your request as a "Data Privacy Request" at the start of your conversation.
Response Timeframe: We acknowledge all data rights requests within 5 business days and provide a substantive response within 30 days. Complex requests may require up to 60 days; we will notify you if an extension is necessary.
puma33 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory authority applicable in your jurisdiction.
puma33 is built on trust. If you have any questions about how we handle your data, or if you want to exercise your data rights, our support team is available 24/7. You can also explore the rest of our platform policies for a complete picture.